A workflow run failed — now what?

Find the failure

1. Open Workflows → Runs.
2. Failed runs are marked red — click one.
3. The log highlights the exact step that failed and its error message.

The usual suspects

1. Expired credentials — reconnect the integration under Settings.
2. Missing data — the step expected a field (e.g. tenant email) that was empty. Add a guard step or fix the record.
3. Rate limits — external services sometimes throttle; re-run after a few minutes.

Re-run safely

Fixed the cause? Hit Retry from failed step — earlier steps won't repeat.

Still stuck? Open a ticket with the run link and we'll dig in.