:root,[data-theme=light]{--bg:#f1ede3;--bg2:#ffffff;--bg3:#f7f4ec;--bg4:#ece7d9;--border:#e7e1d3;--border2:#d9d3c2;--text:#19221c;--text2:#586a5f;--text3:#8a978d;--accent:#0f9d58;--accent2:#0b7a44;--accent-bg:rgba(15,157,88,.10);--green:#0f9d58;--green-bg:rgba(15,157,88,.10);--green-ink:#0b7a44;--yellow:#d99b12;--yellow-bg:rgba(217,155,18,.16);--yellow-ink:#8a6200;--red:#d6493f;--red-bg:rgba(214,73,63,.12);--red-ink:#b0322a;--blue:#2f77c9;--blue-bg:rgba(47,119,201,.12);--blue-ink:#2360a8;--purple:#8b5cf6;--purple-bg:rgba(139,92,246,.12);--logo-grad:linear-gradient(140deg,#0f9d58,#d99b12);--shadow:rgba(46,54,40,.09);--shadow2:rgba(46,54,40,.16);--shadow-sm:0 1px 2px var(--shadow);--shadow-md:0 1px 2px var(--shadow),0 12px 28px -20px var(--shadow2);--shadow-lg:0 1px 2px var(--shadow),0 20px 44px -22px var(--shadow2);--ring:0 0 0 3px rgba(15,157,88,.22);--grad-primary:linear-gradient(135deg,#12b366,#0b7a44);--r-xs:8px;--r-sm:10px;--r-md:11px;--r-lg:16px;--r-xl:20px;--font-sans:"Hanken Grotesk",-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,sans-serif;--font-mono:"JetBrains Mono",ui-monospace,SFMono-Regular,Menlo,monospace}[data-theme=dark]{--bg:#080b08;--bg2:#11160f;--bg3:#18211a;--bg4:#212c23;--border:#233229;--border2:#33463a;--text:#eef3ef;--text2:#a3b5a9;--text3:#61755f;--accent:#2fbe6f;--accent2:#5fd98d;--accent-bg:rgba(47,190,111,.15);--green:#2fbe6f;--green-bg:rgba(47,190,111,.15);--green-ink:#5fd98d;--yellow:#e6b53c;--yellow-bg:rgba(230,181,60,.15);--yellow-ink:#f0c85a;--red:#ef5350;--red-bg:rgba(239,83,80,.15);--red-ink:#ff6f6c;--blue:#5b9bd8;--blue-bg:rgba(91,155,216,.16);--blue-ink:#8bbae6;--purple:#a855f7;--purple-bg:rgba(168,85,247,.15);--logo-grad:linear-gradient(140deg,#2fbe6f,#e6b53c);--shadow:rgba(0,0,0,.4);--shadow2:rgba(0,0,0,.6);--ring:0 0 0 3px rgba(47,190,111,.28);--grad-primary:linear-gradient(135deg,#2fbe6f,#1f9d57)}*{box-sizing:border-box;margin:0;padding:0}html{-webkit-text-size-adjust:100%}body{font-family:var(--font-sans);letter-spacing:-.01em;background:var(--bg);color:var(--text);font-size:15px;line-height:1.55;min-height:100vh}a{color:inherit;text-decoration:none}button{font:inherit;cursor:pointer}input,select,textarea{font:inherit;color:inherit}img{max-width:100%}.wrap{max-width:1080px}.wrap,.wrap-narrow{margin:0 auto;padding:0 22px}.wrap-narrow{max-width:760px}.site-header{background:var(--bg2);border-bottom:1px solid var(--border);position:-webkit-sticky;position:sticky;top:0;z-index:40}.site-header .inner{gap:18px;height:60px}.logo,.site-header .inner{display:flex;align-items:center}.logo{gap:9px;font-weight:800;font-size:16.5px;letter-spacing:-.3px}.logo-mark{width:28px;height:28px;border-radius:9px;background:#fff;object-fit:contain;padding:2px;flex:none;box-shadow:0 0 0 1px var(--border) inset}.logo-sub{color:var(--text3);font-weight:600;font-size:13px;margin-left:2px}.header-nav{display:flex;align-items:center;gap:4px;margin-left:auto}.header-nav a,.header-nav button{padding:7px 12px;border-radius:var(--r-sm);color:var(--text2);font-weight:600;font-size:13.5px;background:none;border:none}.header-nav a:hover,.header-nav button:hover{background:var(--bg3);color:var(--text)}.header-nav a.active{color:var(--accent2);background:var(--accent-bg)}.site-footer{border-top:1px solid var(--border);padding:28px 0 40px;margin-top:64px;color:var(--text3);font-size:13px}.site-footer .inner{display:flex;gap:18px;flex-wrap:wrap;align-items:center}.site-footer a:hover{color:var(--text)}.hero{padding:58px 0 30px;text-align:center}.hero h1{font-size:34px;font-weight:800;letter-spacing:-.8px}.hero p{color:var(--text2);margin-top:8px;font-size:16px}.searchbar{display:flex;align-items:center;gap:10px;margin:26px auto 0;max-width:620px;background:var(--bg2);border:1px solid var(--border2);border-radius:14px;padding:4px 8px 4px 16px;box-shadow:var(--shadow-md)}.searchbar:focus-within{box-shadow:var(--ring),var(--shadow-md);border-color:var(--accent)}.searchbar input{flex:1 1;border:none;outline:none;background:none;padding:12px 0;font-size:15.5px}.searchbar svg{color:var(--text3);flex:none}.card{background:var(--bg2);border:1px solid var(--border);border-radius:var(--r-lg);box-shadow:var(--shadow-md)}.grid-cats{display:grid;grid-template-columns:repeat(auto-fill,minmax(240px,1fr));grid-gap:14px;gap:14px;margin-top:18px}.cat-card{padding:20px;display:flex;flex-direction:column;gap:8px;transition:border-color .12s}.cat-card:hover{border-color:var(--accent)}.cat-icon{width:38px;height:38px;border-radius:11px;background:var(--accent-bg);color:var(--accent2);display:grid;place-items:center}.cat-card h3{font-size:15.5px;font-weight:700;letter-spacing:-.2px}.cat-card p{color:var(--text2);font-size:13.5px}.cat-card .count{color:var(--text3);font-size:12.5px;font-weight:600}.section-title{font-size:19px;font-weight:800;letter-spacing:-.4px;margin:40px 0 4px}.section-sub{color:var(--text2);font-size:14px}.article-list{display:flex;flex-direction:column;gap:10px;margin-top:16px}.article-row{padding:15px 18px;display:flex;align-items:center;gap:14px;transition:border-color .12s}.article-row:hover{border-color:var(--accent)}.article-row .body{flex:1 1;min-width:0}.article-row h3{font-size:14.5px;font-weight:700}.article-row p{color:var(--text2);font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.article-row .meta{color:var(--text3);font-size:12.5px;flex:none}.badge{display:inline-flex;align-items:center;gap:5px;padding:3px 9px;border-radius:99px;font-size:11.5px;font-weight:700;letter-spacing:.2px}.badge.blue{background:var(--blue-bg);color:var(--blue-ink)}.badge.green{background:var(--green-bg);color:var(--green-ink)}.badge.yellow{background:var(--yellow-bg);color:var(--yellow-ink)}.badge.red{background:var(--red-bg);color:var(--red-ink)}.badge.muted{background:var(--bg4);color:var(--text2)}.badge.purple{background:var(--purple-bg);color:var(--purple)}.btn{display:inline-flex;align-items:center;justify-content:center;gap:7px;padding:9px 16px;border-radius:var(--r-md);font-weight:700;font-size:13.5px;border:1px solid var(--border2);background:var(--bg2);color:var(--text);transition:background .12s,border-color .12s}.btn:hover{background:var(--bg3)}.btn.primary{background:var(--grad-primary);border-color:transparent;color:#fff}.btn.primary:hover{filter:brightness(1.05)}.btn.danger{color:var(--red-ink);border-color:var(--red);background:var(--red-bg)}.btn.sm{padding:6px 11px;font-size:12.5px;border-radius:var(--r-sm)}.btn:disabled{opacity:.55;cursor:default}.btn.ghost{border-color:transparent;background:none;color:var(--text2)}.btn.ghost:hover{background:var(--bg3);color:var(--text)}.form-label{display:block;font-weight:700;font-size:12px;letter-spacing:.5px;text-transform:uppercase;color:var(--text2);margin:16px 0 6px}.input,.select,.textarea{width:100%;padding:10px 13px;border-radius:var(--r-md);border:1px solid var(--border2);background:var(--bg2);font-size:14px}.input:focus,.select:focus,.textarea:focus{outline:none;box-shadow:var(--ring);border-color:var(--accent)}.textarea{min-height:130px;resize:vertical;line-height:1.55}.form-hint{color:var(--text3);font-size:12.5px;margin-top:5px}.form-error{color:var(--red-ink);background:var(--red-bg)}.form-error,.form-ok{border-radius:var(--r-sm);padding:9px 12px;font-size:13px;margin-top:14px}.form-ok{color:var(--green-ink);background:var(--green-bg)}.prose{font-size:15.5px;line-height:1.7}.prose h2{font-size:21px;font-weight:800;letter-spacing:-.4px;margin:30px 0 10px}.prose h3{font-size:17px;font-weight:700;margin:24px 0 8px}.prose h4{font-size:15px;font-weight:700;margin:18px 0 6px}.prose p{margin:12px 0}.prose a{color:var(--accent2);font-weight:600;text-decoration:underline;text-underline-offset:2px}.prose ol,.prose ul{margin:12px 0 12px 22px}.prose li{margin:5px 0}.prose code{font-family:var(--font-mono);font-size:13px;background:var(--bg4);padding:2px 6px;border-radius:6px}.prose pre{background:var(--bg4);border:1px solid var(--border);border-radius:var(--r-md);padding:14px 16px;overflow-x:auto;margin:14px 0}.prose pre code{background:none;padding:0}.prose blockquote{border-left:3px solid var(--accent);padding:4px 16px;margin:14px 0;color:var(--text2);background:var(--bg3);border-radius:0 var(--r-sm) var(--r-sm) 0}.prose hr{border:none;border-top:1px solid var(--border);margin:24px 0}.prose img{border-radius:var(--r-md);border:1px solid var(--border)}.ticket-row{padding:14px 18px;display:flex;align-items:center;gap:12px}.ticket-row:hover{border-color:var(--accent)}.ticket-row .ref{font-family:var(--font-mono);font-size:12px;color:var(--text3);flex:none}.msg{display:flex;gap:12px}.msg .avatar{width:34px;height:34px;border-radius:50%;flex:none;display:grid;place-items:center;font-weight:800;font-size:13px;color:#fff;background:var(--grad-primary)}.msg.staff .avatar{background:linear-gradient(135deg,#d99b12,#b07708)}.msg .bubble{flex:1 1;background:var(--bg2);border:1px solid var(--border);border-radius:var(--r-lg);padding:12px 16px}.msg.internal .bubble{background:var(--yellow-bg);border-color:var(--yellow)}.msg .who{font-weight:700;font-size:13px;display:flex;gap:8px;align-items:center}.msg .when{color:var(--text3);font-weight:500;font-size:12px}.msg .body{margin-top:5px;font-size:14px}.admin-shell{display:flex;min-height:calc(100vh - 60px)}.admin-nav{width:212px;flex:none;border-right:1px solid var(--border);background:var(--bg2);padding:18px 10px;display:flex;flex-direction:column;gap:2px}.admin-nav a{display:flex;align-items:center;gap:10px;padding:8px 12px;border-radius:var(--r-sm);color:var(--text2);font-weight:600;font-size:13.5px}.admin-nav a:hover{background:var(--bg3);color:var(--text)}.admin-nav a.active{background:var(--accent-bg);color:var(--accent2)}.admin-nav .nav-section{font-size:11px;font-weight:700;letter-spacing:.5px;text-transform:uppercase;color:var(--text3);padding:14px 12px 4px}.admin-main{flex:1 1;padding:26px 30px 60px;min-width:0}.admin-title{font-size:22px;font-weight:800;letter-spacing:-.5px}.admin-sub{color:var(--text2);font-size:13.5px;margin-top:3px}.stat-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(160px,1fr));grid-gap:13px;gap:13px;margin:20px 0}.stat-card{padding:18px 20px}.stat-value{font-size:28px;font-weight:800;letter-spacing:-.9px;font-feature-settings:"tnum";font-variant-numeric:tabular-nums}.stat-label{font-size:11.5px;font-weight:700;letter-spacing:.5px;text-transform:uppercase;color:var(--text3);margin-top:2px}.table{width:100%;border-collapse:collapse;font-size:13.5px}.table th{text-align:left;font-size:11px;font-weight:700;letter-spacing:.5px;text-transform:uppercase;color:var(--text3);padding:10px 12px}.table td,.table th{border-bottom:1px solid var(--border)}.table td{padding:11px 12px;vertical-align:middle}.table tr:hover td{background:var(--bg3)}.table .row-link{cursor:pointer}.filter-bar{display:flex;gap:8px;flex-wrap:wrap;align-items:center;margin:18px 0 14px}.filter-bar .input,.filter-bar .select{width:auto;padding:7px 10px;font-size:13px}.filter-bar .input{min-width:200px}.chip{display:inline-flex;align-items:center;gap:5px;background:var(--bg4);border-radius:99px;padding:3px 5px 3px 10px;font-size:12px;font-weight:600}.chip button{border:none;background:var(--bg2);border-radius:50%;width:16px;height:16px;display:grid;place-items:center;color:var(--text2);font-size:11px;line-height:1}.chip button:hover{color:var(--red-ink)}.chip.attachment{border:1px solid var(--border2);background:var(--bg2);cursor:pointer;padding:4px 11px}.chip.attachment:hover{border-color:var(--accent);color:var(--accent2)}.spin{animation:spin .7s linear infinite}.widget-fab{position:fixed;right:22px;bottom:22px;z-index:60;width:54px;height:54px;border-radius:50%;border:none;background:var(--grad-primary);color:#fff;box-shadow:var(--shadow-lg);display:grid;place-items:center;transition:transform .12s}.widget-fab:hover{transform:scale(1.06)}.widget-panel{position:fixed;right:22px;bottom:88px;z-index:60;width:min(380px,calc(100vw - 44px));height:min(560px,calc(100vh - 130px));background:var(--bg2);border:1px solid var(--border);border-radius:var(--r-xl);box-shadow:var(--shadow-lg);display:flex;flex-direction:column;overflow:hidden}.widget-head{background:var(--grad-primary);color:#fff;padding:16px 18px}.widget-head h3{font-size:15.5px;font-weight:800;letter-spacing:-.2px}.widget-head p{font-size:12.5px;opacity:.85;margin-top:2px}.widget-body{flex:1 1;overflow-y:auto;padding:14px;display:flex;flex-direction:column;gap:10px;background:var(--bg3)}.widget-msg{max-width:86%;padding:9px 13px;border-radius:14px;font-size:13.5px;line-height:1.5}.widget-msg.bot{background:var(--bg2);border:1px solid var(--border);border-bottom-left-radius:5px;align-self:flex-start}.widget-msg.user{background:var(--accent);color:#fff;border-bottom-right-radius:5px;align-self:flex-end}.widget-msg .prose{font-size:13.5px}.widget-msg .prose p{margin:6px 0}.widget-msg a.article-link{display:flex;align-items:center;gap:6px;margin-top:7px;color:var(--accent2);font-weight:700;font-size:12.5px}.widget-chips{display:flex;flex-wrap:wrap;gap:6px}.widget-chips button{border:1px solid var(--border2);background:var(--bg2);border-radius:99px;padding:6px 12px;font-size:12.5px;font-weight:600;color:var(--text2)}.widget-chips button:hover{border-color:var(--accent);color:var(--accent2)}.widget-foot{border-top:1px solid var(--border);padding:10px;display:flex;gap:8px;background:var(--bg2)}.widget-foot input{flex:1 1;border:1px solid var(--border2);border-radius:99px;padding:9px 14px;font-size:13.5px;background:var(--bg3)}.widget-foot input:focus{outline:none;border-color:var(--accent)}.widget-foot button{border:none;background:var(--accent);color:#fff;border-radius:50%;width:38px;height:38px;display:grid;place-items:center;flex:none}.empty{text-align:center;padding:44px 20px;font-size:14px}.crumbs,.empty{color:var(--text3)}.crumbs{display:flex;gap:7px;align-items:center;font-size:13px;margin:26px 0 14px;flex-wrap:wrap}.crumbs a:hover{color:var(--accent2)}.helpful{display:flex;align-items:center;gap:10px;margin-top:34px;padding:18px}.spinner{width:18px;height:18px;border:2px solid var(--border2);border-top-color:var(--accent);border-radius:50%;animation:spin .7s linear infinite}@keyframes spin{to{transform:rotate(1turn)}}@media (max-width:720px){.admin-shell{flex-direction:column}.admin-nav{width:100%;flex-direction:row;overflow-x:auto;border-right:none;border-bottom:1px solid var(--border)}.admin-nav .nav-section{display:none}.hero h1{font-size:26px}}